Shipping, Returns, & Refund Policy
Last Updated: Oct 1, 2024
Please note: All orders are final. No cancellations or returns.
Please ensure that you also read and understand all Policies linked in the footer of this site.
Shipping
During heavy shipping times such as holidays and during inclement weather, some shipments may arrive later than expected. We apologize for any delays and appreciate your patience.
Shipping prices vary based on your location, the items you ordered, and the size of the package(s) we send to you. Shipping prices you pay may also include handling and packaging fees. Some shipping methods may include tracking codes and some may not. If your package contains tracking, you will receive it in an email. If you do not receive your tracking number for a shipment, please submit a request to our customer care team using the Contact Us link at the footer of this site.
Carrier timelines for delivery to your address may vary, and all timelines we provide for delivery are estimates.
International customers may be required to pay customs and duties fees to receive the package in your location.
Certain products may be provided on a pre-order basis, in which case the estimated carrier timeline shall only become applicable once the product pre-order period has finished, and the orders are ready to ship. Pre-order timelines vary. Estimated Pre-order timelines may be clearly outlined on the product page and are estimated. If you have questions about a pre-order or other order timelines or delivery, please submit a request to our customer care team using the Contact Us link at the footer of this site.
Please note that due to any unforeseen circumstance, weather, holidays, or global or national issue, shipping timelines may be delayed from time to time.
Orders containing multiple items will be shipped as soon as all items are available. Orders will not be split shipped, unless otherwise specifically noted during checkout, or on the applicable product page.
Should you have any questions or concerns, please do not hesitate to contact our customer care team using the request ticket here.
Route Shipping Policy for Claims:
If available on the site, Route Shipping Insurance can be used if your item is lost, stolen or damaged. Route Shipping Insurance gives you protection on your orders and allows you to file a claim if something happens to your order during shipment.
How to File a Claim for Route Shipping Insurance (if available on the site when you place this order and if you opt-in to such service):
1. Open the original email from Route → click File A Claim
a. If you can’t find the original email from Route you can also click here
2. Find your Order ID or Route Insurance ID (this can be found in your original email from Route) and Email Address (the email used to complete your order)
3. Identify your claim type → lost, stolen or damaged
4. Fill out the required information regarding your claim type
5. Submit your claim
6. After submitting your claim you should hear back from a Route service agent within 24-48 hours
If you need help with filing your claim, you can contact our customer care team by submitting a request at the Contact Us link in the footer of this site.
Estimated Shipping Rates:
Returns
Please note: All orders are final. No cancellations or returns.
Please do not send your purchase back to the manufacturer or to any other address.
There are certain situations where only partial refunds are granted (if applicable).
Exchanges
We do not offer exchanges for print on demand items. We typically only replace items if they are defective or damaged and are non-print-on-demand items. If you need to exchange it for the same item due to a sizing issue, please submit a request to our customer care team using the request ticket here with all of your order information and the reason for the exchange request. We will only accept exchanges in certain cases, and only if the item is unused, or for clothing if it is unwashed and unworn. If we decide to accept an exchange, we will require emails of photographs to prove the items are unused, unwashed, and unworn. We reserve the right to refuse exchange requests. You will have to pay for the return shipping unless the item was defective.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver if applicable.
Return/Exchange Shipping
We have multiple warehouse locations. Your order may ship from our locations in Michigan, Pennsylvania, California, North Carolina, Canada, United Kingdom, Germany, Australia, or another location. For any questions or concerns regarding our shipping locations or processes, please do not hesitate to contact our customer care team using the request ticket here.
Special Promotions
We reserve the right to not allow, or only allow partial exchanges during a special promotion.
Miscellaneous
This document may be updated at any time by us.
Should you have any questions or concerns, please do not hesitate to contact our customer care team using the Contact Us link in the footer of this site.